Return and refund policy

INTRODUCTION

At One Green Filter, LLC, we are committed to ensuring customers' satisfaction with every purchase. Recognizing the importance of flexibility in online shopping, we have established a comprehensive 30-day return policy. This policy is designed to give our customers peace of mind, knowing that they have 30 days after receiving their item to decide if it meets their expectations and needs.

Our policy is crafted to be straightforward and user-friendly, ensuring that returns, when necessary, are handled efficiently and without undue hassle. To qualify for a return, items must be in the same condition as when received - unused, unworn, with all original tags attached, and within their original packaging. A receipt or proof of purchase is also required to facilitate the return process.

We aim to make the return process seamless, from when you decide an item isn't right for you to the potential exchange or refund. This introduction lays the foundation for our comprehensive Return and Refund Policy, outlining the initial steps and requirements for returns, ensuring clarity and support for our customers throughout their shopping experience with One Green Filter, LLC.

RETURN POLICY

Duration for Returns: At One Green Filter, LLC, we understand the importance of providing flexibility and convenience to our customers. That's why we offer a generous 30-day return window. This means you have a full month from the date you receive your item to initiate a return if needed. We believe this extended period allows you ample time to thoroughly evaluate your purchase and make sure it meets your expectations. Once the return is processed, please note that it may take approximately 2 to 3 weeks for the refund to appear in your account. We appreciate your patience and understanding during this process.

Restocking Fees and Return Shipping Costs: One Green Filter, LLC strives to ensure transparency and fairness in our return policy. While we do not impose restocking fees for returns, customers are responsible for return shipping costs unless the item is defective or the wrong item was received. This policy is designed to provide clarity and consistency, ensuring a straightforward and equitable return process for all customers.

Handling of Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, One Green Filter, LLC will handle the situation promptly and efficiently. For these cases, we prioritize your satisfaction by providing a prepaid shipping label for the return of the defective or incorrect item, ensuring that you incur no additional costs. This service is specifically tailored to address issues with product quality or accuracy. Upon receiving the returned item, we will immediately process an exchange or issue a refund without the need for you to reorder. Our goal is to make the process as hassle-free as possible for our customers, addressing any quality or accuracy concerns swiftly and effectively, while maintaining transparency and fairness in our return policy for items returned due to customer preference.

Condition of Items for Return: To qualify for a return, an item must be in the pristine condition in which it was received. This means the item must be unused, unworn, with all original tags still attached, and contained within its original packaging. Our commitment to maintaining high standards for returned products ensures that all our customers receive excellent-quality items.

Receipt or Proof of Purchase Requirement: To facilitate a seamless return process, customers are required to provide a receipt or proof of purchase. This documentation is essential for verifying the transaction and expediting the return process. By presenting either a purchase receipt or proof of payment method, customers ensure transparency and trust in the return procedure, benefiting both the customer and One Green Filter, LLC.

INITIATING A RETURN

To initiate the return process with One Green Filter, LLC, please get in touch with our dedicated support team via email at orders@onegreenfilter.com. This initial step is vital as it allows us to assist you through our return procedure, ensuring a smooth and efficient process. Once we receive your request, we will assess its eligibility based on our policy criteria and provide you with a return shipping label and detailed instructions on preparing your package for return. Please be aware that all returns must be pre-approved by contacting us before sending any items back. This prerequisite is in place to streamline the returns process and avoid complications. Returns sent with prior approval obtained through the process above will be accepted. This policy is implemented to maintain the integrity of our products and ensure customer satisfaction.

Additionally, please note that the specific address for returning the item will be provided during our communication. This address is crucial to ensure your return is directed to the correct processing facility, facilitating prompt and accurate handling. Adhering to these guidelines will help facilitate a seamless return process, enabling us to promptly handle your return, exchange, or refund as necessary. Please remember that customers are responsible for return shipping costs, except in cases where the product is used and non-defective. In such instances, shipping costs will be deducted from the refund amount. Items returned in a used or damaged condition or without original packaging and tags may not qualify for a full refund. We appreciate your understanding and cooperation in this matter.

Please note that returns must be sent to 4200 114th Terrace N, Clearwater, FL 33762.

Once your returned item is received at our processing facility, it undergoes a thorough inspection to ensure it meets our return criteria. This inspection typically takes 3 to 5 business days. Following inspection and approval, refunds are processed promptly according to our policy. Refunds are issued back to the original payment method used for the purchase within ten business days. Please note that the timeframe for the refund to appear in your account may vary depending on your financial institution's processing times. We strive to manage the return process efficiently and transparently, keeping you informed every step of the way. Your satisfaction is our priority, and we aim to provide a hassle-free experience for all return requests.

RETAIL AND ONLINE PURCHASES

At One Green Filter, we strive to provide a seamless and consistent return experience for all our customers, regardless of whether they made their purchases in-store or online. While our overarching return policy applies uniformly across all sales channels, it's important to note that there may be slight variations in the return procedures between retail and online purchases.

For items purchased in-store, customers are encouraged to visit the original point of sale to initiate a return. Our retail staff will guide customers through the return process and ensure that all necessary steps are completed for a smooth transaction. On the other hand, for items purchased online, customers can initiate returns through our website or by contacting our dedicated customer support team. Our online return process is designed to be user-friendly and efficient, allowing customers to easily navigate the steps required to return their items.

By clearly outlining these differences in return procedures, we aim to minimize confusion and provide clarity for customers who may engage with both retail and online sales channels. Our goal is to ensure that every customer enjoys a hassle-free and convenient return experience, regardless of how they choose to shop with us.

INTERNATIONAL RETURNS

At One Green Filter, we understand that providing clear instructions for international returns is crucial to ensuring a smooth and transparent process for our global customer base. When it comes to international returns, our return and refund policy applies universally, regardless of the customer's location. However, we recognize that there may be variations in return shipping costs and refund processes for international customers due to factors such as shipping distance, customs regulations, and currency exchange rates.

For international returns, customers are responsible for covering the return shipping costs unless the item is defective or the wrong item was received. In such cases, we will provide a prepaid shipping label to facilitate the return process and ensure that customers do not incur any additional expenses. Once the returned item is received and inspected, we will process the refund promptly using the original payment method or provide store credit, depending on the customer's preference. We strive to make our international return and refund process as straightforward and fair as possible, providing detailed instructions and support to assist customers throughout the entire process.

DAMAGES AND ISSUES

Upon receiving your order from One Green Filter, LLC, it is imperative to inspect the item(s) immediately for any defects, damages, or discrepancies. This thorough inspection upon reception is crucial to ensure that your purchase meets our high standards and your expectations.

Should you discover any issues, such as defective merchandise or damage incurred during shipping or receiving an incorrect item, we urge you to contact us immediately at orders@onegreenfilter.com. Prompt reporting of these issues is essential for us to swiftly evaluate the situation and take appropriate action to rectify the error. This may involve replacing the defective or incorrect item or addressing any damages directly. At One Green Filter, LLC, our priority is to ensure that every customer is satisfied with their purchase, and addressing these concerns promptly is a key part of our commitment to quality and customer service.

DIGITAL PRODUCTS AND SERVICES

One Green Filter, LLC acknowledges the integral role of digital products and services in today's market and is committed to ensuring a transparent and fair return policy for such offerings. Our policy regarding digital items is meticulously crafted to accommodate the unique characteristics and considerations associated with these products and services. Customers are advised that returns for digital purchases are only accepted under specific circumstances, typically limited to instances where the product is defective, not as described, or fails to meet the specified criteria outlined at the time of purchase. Refunds may be granted in such cases, although digital products or services accessed, downloaded, or utilized may not be eligible for a refund due to the inherent nature of digital content.

Customers are encouraged to contact our dedicated customer support team via email or the designated communication channel to facilitate a seamless return process for digital items. Our team will guide customers through the return process, which may require providing relevant details such as order confirmation or proof of purchase. While exchanges may be offered for defective digital products or services in certain cases, availability is subject to our discretion and the nature of the digital item. Our overarching objective is to ensure that customers clearly understand their rights and obligations regarding digital purchases, with policies regarding return eligibility, refund conditions, cancellation periods, return procedures, and any exceptions will be communicated transparently at the time of sale.

EXCEPTIONS TO RETURNS

At One Green Filter, LLC, we prioritize transparency and clarity in our return policy to ensure a positive experience for our customers. While we strive to accommodate returns whenever possible, there are specific conditions under which certain items are deemed non-returnable. These include hazardous materials, flammable liquids, or gases due to their inherent safety risks. To prevent confusion and provide explicit details, we specify the criteria that categorize items into these non-returnable categories, ensuring our customers understand the limitations before making a purchase.

Furthermore, our policy extends to cover sale items and gift cards, both of which are non-returnable. Sale items purchased at a discounted price are considered final sale and are ineligible for return. Similarly, gift cards are non-refundable once purchased. By clearly outlining these exceptions, we maintain the integrity of our products and provide our customers with the necessary information to make informed decisions prior to purchasing.

In the case of items received as gifts, refunds may be issued in the form of store credit or returned to the original purchaser, depending on the preference indicated at the time of return initiation. We are committed to accommodating our customers' needs to the best of our ability while adhering to our policies and ensuring a seamless experience for all.

EXCHANGES

At One Green Filter, LLC, we understand the importance of clarity in our exchange process to ensure our customers' satisfaction. If you receive an item that differs from your order or arrives with defects, we urge you to contact us immediately to initiate an exchange. Upon acceptance of the return for the defective or incorrect item, we guide you through the exchange process by recommending that you place a new order for the item you initially intended to purchase. 

It's important to note that our exchange policy allows for exchanges for different items, not just the same item in a different size or color. This straightforward approach guarantees that you receive the correct, top-quality product promptly, minimizing any inconvenience and ensuring a seamless shopping experience. Our commitment is to swiftly and effectively address any concerns you may have to ensure your complete satisfaction with your One Green Filter, LLC purchase.

REFUNDS

Upon receiving and inspecting the returned item, One Green Filter, LLC will promptly notify the customer regarding the approval status of their refund. If the refund is approved, the reimbursement will be processed back to the original payment method within ten business days. It is important to note that banking institutions may vary processing times, affecting how quickly the funds appear in your account. Should there be a delay beyond 15 business days since the refund was approved, customers are encouraged to contact us for further assistance.

AMENDMENTS TO THE POLICY

At One Green Filter, LLC, we are committed to maintaining an updated and comprehensive Return and Refund Policy that reflects our dedication to customer satisfaction and adherence to legal standards. To uphold this commitment, we regularly evaluate and revise our policy based on valuable feedback from our customers, evolving market dynamics, and changing legal requirements.

Recognizing the significance of keeping our customers informed, we ensure transparent communication regarding any updates or modifications to our policy. Notifications of these changes will be disseminated through various channels, including email notifications and updates on our website. By providing clear and accessible information, we aim to empower our customers to make informed decisions regarding their interactions with One Green Filter, LLC.

We strongly encourage our customers to periodically review our Return and Refund Policy to stay abreast of any amendments that may impact their experiences. Your engagement and feedback play a crucial role in our continuous improvement efforts, allowing us to enhance our policies and services to better serve your needs.

CONTACT INFORMATION

If you have any questions about these Terms, please get in touch with us at:

• Email: info@onegreenfilter.com
• Phone: (727) 222-1800
• Address: 4200 114th Terrace N, Clearwater, FL 33762